Reported by BBC Business
Airbnb host Lisa says her Welsh holiday let was left 'a complete mess' by a group of guests
When Lisa Clewes returned to her Welsh holiday let after a group of guests checked out, she was horrified by the mess.
Just days earlier, she had met the group in person and helped with their luggage.
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But after a dinner party, the house was left "in a complete mess" with broken glasses, drinks cans on the floor, pans full of food on the table and fish guts left in the garden.
"It was really unbelievable. Had I had another booking the same day, I would have had to cancel or delay check-in," says Clewes.
She charges a cleaning fee that covers around 75% of the cost of a cleaner and asks guests to empty the fridge, put rubbish in the bins and load the dishwasher.
Clewes says it typically takes cleaners four hours to turn around her property and fears that guests leaving more mess could mean increasing costs
But Airbnb's new rules mean hosts can no longer ask guests to do jobs normally carried out by cleaners, including washing and putting away dishes, stripping beds and taking rubbish off site.
The updated guidelines, which apply to bookings made globally from 20 November, state that hosts can now set seven standard house rules and add other "reasonable" requests.
Clewes says it typically takes cleaners four hours to turn around her three-bedroom property. She fears guests leaving more mess could mean hiring extra cleaners and increasing costs – expenses that may ultimately be passed on to her guests.
The changes have come as a relief to guests like Jessica Newhook, who says she has been faced with lengthy checkout lists, often on top of hefty cleaning fees.
She booked an Airbnb in Florida for a family reunion of 11 guests and says they had to "leave the property move-in ready for the cleaners", despite paying a $250 (£187) cleaning fee.
Newhook says the host told them to wash and fold towels, clean the bedding and kitchen, and sweep and mop the floors.…